Frequently asked questions

Q: Can I get a copy of my background check once it has been completed?

A: Yes, once your DBS background check is completed, a copy will be provided to your home address.

If you haven’t received your certificate in the mail, go to the DBS website and request a reprint.

Pro2Help are not sent a copy of your check.

Q: Can I use my existing DBS Check?

A: We can accept your DBS certificate if it is dated within 6 months of your activation date and is in good condition.

If you forget to bring it in, we will run a new one for you.

Q: Why do I need to complete a background (DBS) check?

A: The purpose of the background check is to ensure that you have the legal right to work in the United Kingdom, that you are using valid ID, and that you have no outstanding criminal convictions.

To be on the platform, all professionals must first complete a background check.

Q: How do I register as self­-employed?

A: If you start working as self-employed you must register with HMRC. Once you start operating as self employed, you will need to complete a self assessment tax return every year and pay your own National Insurance Contributions.

HOW TO:

Q: What do I need to apply to Pro2Help?

A: In order to apply for a cleaning professional at pro2Help you need to present digital versions, copies or photos of the following documents:

Share code – to prove your right to work in the UK (for non-UK citizens)

DBS check – this is the basic check for criminal record for our candidates.

UTR (Unique Taxpayer Reference) – 10-digit number which is unique for each individual and is needed for every taxpayer in UK.

NIN (National Insurance Number) is a number used in the United Kingdom for administration of the National Insurance or for the social security system. It is sometimes referred as NI No or NINO.

Please find below useful links for gathering the above documents:

Q: How do I get paid for my work and when?

A: You will be paid once a week directly to your bank account, for the jobs paid by customers during the previous week.

Payments – the reports are prepared and sent to the professionals weekly from Tuesday till Friday /including/.

If after the report is prepared Pro2Help owes any amount to the Professional, it will be transferred to him within 24 hours of receiving the report, unless requested otherwise by the Professional;

In case of an approved refund from a Professional to Pro2Help or a client, this refund should be organized within 5 working days.

Important to know:

  • The service is paid from our customers by the hour per cleaner.
  • Early/ Late/ Bank Holiday, etc. surcharges are possible.
  • We currently accept Card Payment only.
  • D&E come on top if we need to bring them.
  • No hidden costs – no managing & support fees.
  • Always check postcode hints to see what’s the minimum in the area.
  • Always check the price field for extra rates hints:

Q: How to earn more money by Positive Review Bonus

A:

  • After each service you can send a templated SMS inviting the client to rate us on Google Pro2Help.
  • Once they give us a positive review you get a 20 GBP reward and an SMS confirmation.
  • If there is a positive review but you haven’t sent the message, you are not eligible to receive the bonus.

Q: May I refer to my friends so they also to join Pro2Help?

A: If you’ve got friends who you think would be great at the job, then we want them to join!

You can easily do that by doing these simple steps:

  1. Let your friend book their interview via this link.
  2. They need to let us know who are they recommended by during the interview
  3. Once they complete 25 jobs you will earn a £200 bonus to your next payment.

Q: What type of work I am expected to do during a job?

A:

  • General dusting and hoovering of floors and upholstery/furniture;
  • Cleaning and polishing of all types of surfaces (except marble);
  • Bathroom cleaning – regular maintenance;
  • Cleaning of kitchen & kitchen appliances – includes regular maintenance (wipe in and out). An oven is cleaned in and out with the available detergents. When the oven condition requires a deep professional clean, we must offer a separate one-off service performed by professionally trained oven cleaning technicians;
  • Dish-washing – by hand (if up to a pile only) or loading/unloading dishwasher;
  • Window cleaning- windows can be cleaned inside only as far as reachable without special equipment/ladder;
  • Folding clothes and ironing;
  • Laundry (if the client sets/writes down the program for the washing machine);
  • Changing bed linen/sheets;
  • Tidying up;
  • Emptying bins.

***Jobs DO NOT include: cook, cut vegetables, take care of children or sick people, do any gardening work or any work outdoors at all (except sweeping the steps or a small patio), move furniture and bring heavy items from one place to another, walking pets. More info can be found in the section FAQ

Q: Which app I am going to use for organizing my work?

A: You are going to use the app bFantastic, developed by our partner Fantastic Services.

This is the application that professionals use to manage their jobs and schedule.

  1. To learn how to get the app on your phone the easiest way possible – For iOS Devices/For Android Devices
  2. How to log in to BFantastic App – this VIDEO will show you how to log in into your profile and use all the app’s features
  3. Verify your number so you can reach your clients – here is step by step video for iOS/Android.
  4. See how you can edit your profile, change the language of the app and more – HERE.
  5. Find useful tips and advice on how to fix any problem with BFantastic with our Help Section – HERE.
  6. Your safety is our priority! Check this VIDEO to learn how to use our Emergency Line.

Q: Can I work in the evening?

A: The latest time you can start a job is 19:00, so at this stage no night shifts are possible after 22:00.

Q: How do I travel between jobs?

A: Most of our professionals travel by public transport. Thus, normally we prefer the cleaning materials to be supplied by the client as they know best what is good for their property.

Q: How far would I have to travel for a job?

A: By using bFantastic you get jobs only around in your area, so you are not required to travel far for a job.

Q: Why is there a weekly fee of 4.99 for the platform/ app? What does it cover and is it payable if I am not working for a certain period of time?

A: All Professionals on the platform pay a weekly fee but you only pay this on weeks that you are working. If you’re on holiday you do not pay anything.

The fee is just £4.99 a week (the first 4 weeks are FREE, the deduction starts on your 5th week on the platform) and gets you access to:

  • Your App
  • New customers
  • Customer Service support available to help with any questions during cleaning hours
  • Insurance policy which will cover up to 50% of any cost to cover accidental damage in a customer’s home